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Privacy Policy

Last Updated: February 08, 2026

This Privacy Policy explains how SM-HIM LLC (“Company”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website smhim.com (the “Website”).

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices with regards to your personal information, please contact us at [email protected].

1. Data Controller

For the purposes of the General Data Protection Regulation (GDPR), the Data Controller responsible for your personal data is:

  • Company Name: SM-HIM LLC (Ukrainian legal entity: ТОВ “СМ-ХІМ”)
  • CEO: Oleh Dukhovych
  • Registration Number: 39858885
  • VAT ID: 398588803183
  • Registered Address: 3V H. Zapolskoi Str., Prylutske, 45243 Volyn Oblast, Ukraine
  • Email: [email protected]
  • Phone: +38 (068) 942 06 68

2. What Data We Collect

Since our Website is informational and does not conduct direct sales, we collect minimal data:

A. Information You Voluntarily Provide

We collect personal data that you voluntarily provide to us when you express an interest in obtaining information about us or our products, when you participate in activities on the Website, or otherwise when you contact us. This may include:

  • Contact details: Name, email address, phone number, company name.
  • Message content: Any information you provide in the text of your inquiry via contact forms or email.

B. Information Automatically Collected

When you visit the Website, our servers automatically collect certain information. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:

  • IP address;
  • Browser and device characteristics;
  • Operating system;
  • Language preferences;
  • Referring URLs;
  • Information about how and when you use our Website (via Cookies or Analytics).

3. How We Use Your Data

We process your personal data for the following purposes based on legitimate legal grounds (GDPR Art. 6):

  1. To facilitate business communication: To respond to your inquiries, discuss potential partnerships, or provide product specifications (Legal basis: Contractual necessity or Legitimate interest).
  2. To ensure the security of our Website: To monitor and prevent fraud or technical issues (Legal basis: Legitimate interest).
  3. To analyze and improve our services: To understand how visitors use our site so we can improve the user experience (Legal basis: Consent regarding Cookies).
  4. To comply with legal obligations: Where we are legally required to keep records (Legal basis: Legal obligation).

4. Sharing Your Data

We do not sell your personal data. We only share information with the following categories of third parties:

  • Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us (e.g., website hosting, email delivery services, Google Analytics) and require access to such information to do that work.
  • Legal Authorities: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or a judicial proceeding.

5. International Data Transfers

Please note that our headquarters and servers may be located in Ukraine. If you are accessing our Website from the European Economic Area (EEA), please be aware that your information will be transferred to, stored, and processed in Ukraine. While Ukraine is outside the EEA, we take all necessary measures to protect your personal data in accordance with this Privacy Policy and applicable European data protection laws.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

  • Contact Inquiries: Retained for the duration of our business relationship or until you request deletion.
  • Technical Logs: Retained for a limited period for security auditing.

7. Your Privacy Rights (GDPR)

Under the GDPR, if you are a resident of the EEA, you have the following rights:

  1. Right to Access: You have the right to request copies of your personal data.
  2. Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
  3. Right to Erasure (“Right to be forgotten”): You can ask us to delete your personal data under certain conditions.
  4. Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
  5. Right to Object: You have the right to object to our processing of your personal data.
  6. Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

8. Cookies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

9. Third-Party Links

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this policy, you may contact us by email at [email protected] or by post to:

SM-HIM LLC 3V H. Zapolskoi Str. Prylutske, 45243 Volyn Oblast, Ukraine